This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
Account
Means a unique account created for You to access our Service or parts of our Service.
Affiliate
Means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Business
For the purpose of CCPA/CPRA, refers to the Company as the legal entity that collects Consumers' personal information and determines the purposes and means of the processing of Consumers' personal information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers' personal information, that does business in the State of California.
CCPA / CPRA
Refers to the California Consumer Privacy Act (the "CCPA") as amended by the California Privacy Rights Act of 2020 (the "CPRA").
Company
Referred to as either "the Company", "We", "Us" or "Our" in this Agreement, refers to VizzaLights (Florida, United States). For the purposes of the GDPR, the Company is the Data Controller.
Consumer
Means a natural person who is a California resident. A resident, as defined in the law, includes (1) every individual who is in the USA for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the USA who is outside the USA for a temporary or transitory purpose.
Cookies
Are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country
Refers to: Florida, United States.
Data Controller
For the purposes of the GDPR (General Data Protection Regulation), refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.
Device
Means any device that can access the Service such as a computer, a cell phone or a digital tablet.
Do Not Track (DNT)
Is a concept that has been promoted by US regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing Internet users to control the tracking of their online activities across websites.
GDPR
Refers to EU General Data Protection Regulation.
Personal Data
Is any information that relates to an identified or identifiable individual. For GDPR and CCPA/CPRA, it includes names, ID numbers, location data, online identifiers, or physical/genetic/economic/cultural identities.
Service & Website
Refers to the Website (VizzaLights), accessible from https://vizzalights.com.
Service Provider
Means any natural or legal person who processes the data on behalf of the Company. Under GDPR, Service Providers are considered Data Processors.
Usage Data
Refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
You
Means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service. Under GDPR, You can be referred to as the Data Subject or User.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device's unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service
Including to monitor the usage of our Service.
To manage Your Account
To manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract
The development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You
To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news and special offers
To provide You with news, special offers, and general information about other goods, services and events which We offer that are similar to those that you have already purchased or inquired about unless You have opted not to receive such information.
To manage Your requests
To attend and manage Your requests to Us.
For business transfers
We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes
We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
Sharing Your Personal Information
We may share Your personal information in the following situations:
Mobile & SMS Data Non-Sharing Commitment
Strict Mobile Privacy Guarantee: Notwithstanding anything else in this Privacy Policy, no mobile information or SMS opt-in data will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.
SMS & Text Messaging Privacy Policy
VizzaLights ("We", "Us", "Our") respects your privacy and is committed to protecting your mobile telephone information. This section outlines our practices regarding text messaging (SMS/MMS), customer consent, frequency, opt-out procedures, and strict data non-sharing commitments in compliance with CTIA and Campaign Registry (A2P 10DLC) standards.
Carrier & Campaign Registry Non-Sharing Mandate
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates.
1. Information Collected & Consent
We collect mobile phone numbers only when provided directly by you through our website quote request forms, contact forms, telephone communications, or text message inquiries. Mobile opt-in consent is collected on a voluntary basis:
- Web Form Opt-In: Checking an explicit opt-in box on our online quote or contact form.
- Direct Texting / Phone Request: Initiating a text message conversation or requesting text message notifications during a phone consultation.
- Voluntary & Non-Conditional: Text messaging opt-in consent is completely voluntary and is not a requirement or condition for purchasing any products or services from VizzaLights.
2. Types & Purpose of Text Messages
When you consent to receive text messages from VizzaLights, messages may include:
Appointment Scheduling
Confirmations, reminders, and scheduling adjustments for property design consultations, installation appointments, or service calls.
Estimates & Project Updates
Notifications regarding itemized written estimates, lighting design proposals, installation progress, and service completion updates.
Customer Service Inquiries
Direct responses to customer questions, technical support inquiries regarding your system, or account updates.
Service Notifications
Seasonal maintenance reminders, system health alerts, or customer updates relevant to your lighting installation.
3. Message Frequency & Data Rates
Message frequency varies based on customer interaction and active project status (typically 1 to 4 messages per service request or active installation phase). Standard message and data rates may apply from your mobile wireless carrier.
4. How to Opt-Out (Unsubscribe)
You have the right to revoke consent and opt-out of text messaging communications at any time:
Instant Opt-Out via SMS:
Reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any text message received from VizzaLights. Upon sending STOP, you will receive one final confirmation text confirming your opt-out request, after which no further automated SMS messages will be sent unless you explicitly re-subscribe.
Alternatively, you may opt-out by contacting customer service via email at admin@vizzalights.com or toll-free by phone at 1-888-468-4992 requesting removal of your phone number from our text messaging list.
5. Customer Support & Assistance
If you experience any issues or need assistance regarding text messaging services, reply HELP to any message, or reach out directly to our support team:
- Email: admin@vizzalights.com
- Phone: 1-888-468-4992 (Toll-Free)
6. Mobile Data Security
We maintain strict administrative, technical, and physical safeguards to protect mobile phone numbers and opt-in records against unauthorized access, loss, or disclosure. We do not sell, rent, or trade phone numbers under any circumstances.
Retention, Transfer & Deletion of Personal Data
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law Enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other Legal Requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.
Detailed Information on the Processing of Your Personal Data
The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.
Analytics
We may use third-party Service providers to monitor and analyze the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on.
Google Privacy & TermsFacebook Analytics
Facebook Analytics is a web analytics service. Facebook uses the data collected to track and monitor the use of our Service. Facebook may use the collected data to contextualize and personalize the ads of its own advertising network.
Facebook Privacy PolicyGDPR Privacy (Legal Basis & Rights)
Legal Basis for Processing Personal Data under GDPR
We may process Personal Data under the following conditions:
- Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
- Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
- Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
- Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
- Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
- Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.
In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing.
Your Rights under the GDPR
The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights. You have the right under this Privacy Policy, and by law if You are within the EU, to:
Request access
The right to access, update or delete the information We have on You, and receive a copy of the Personal Data We hold about You.
Request correction
You have the right to have any incomplete or inaccurate information We hold about You corrected.
Object to processing
This right exists where We are relying on a legitimate interest as the legal basis for Our processing or for direct marketing purposes.
Request erasure
You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.
Request transfer
We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format.
Withdraw consent
You have the right to withdraw Your consent on using your Personal Data at any time.
Exercising of Your GDPR Data Protection Rights
You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.
You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.
CCPA / CPRA Privacy Notice (California Privacy Rights)
This privacy notice section for California residents supplements the information contained in Our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of California.
Categories of Personal Information Collected
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or Device. Below is a list of categories of personal information collected within the last twelve (12) months:
Sources of Personal Information
We obtain the categories of personal information listed above directly from You (forms, preferences), indirectly from You (observing activity), automatically from You (cookies), and from Service Providers (analytics/marketing partners).
Sale and Sharing of Personal Information
We do not sell personal information as the term sell is commonly understood. However, under CCPA/CPRA, allowing Service Providers to use information for analytics/advertising may be deemed a "sale". You have the right to opt-out of the sale or sharing of your personal information.
Your Rights under the CCPA/CPRA
- Right to Notice: Right to be notified which categories are collected and used.
- Right to Know/Access: Right to request details on collection, sales, and disclosures.
- Right to Opt-Out: Right to direct Us to not sell or share Your personal information.
- Right to Correct: Right to rectify inaccurate personal information.
- Right to Limit Sensitive Data: Right to limit the use and disclosure of sensitive data.
- Right to Delete: Right to request deletion of Personal Data subject to statutory exceptions.
- Right to Non-Discrimination: You will not be discriminated against for exercising consumer rights.
Exercising Your CCPA/CPRA Rights
To exercise any of Your rights under the CCPA/CPRA, please contact Us by email at admin@vizzalights.com.
CalOPPA, Children's Privacy & Policy Updates
"Do Not Track" Policy (CalOPPA)
Our Service does not respond to Do Not Track signals. However, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked.
Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You become aware that a child has provided Us with Personal Data, please contact Us so we can remove that information from Our servers.
Links to Other Websites
Our Service may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
VizzaLights Legal Team
Get in touch regarding your data rights or privacy inquiries.